Thanks for the heads up guys I'll tell em where to go if I get a sales call.

Bar Stewards.

Hi

 

Exactly the same has happened to me only yesterday. They called me asking if I wanted to try it for 6-8 weeks. The rep even said to me, we will not be taking any bank details, so you won't be charged. Thats the only reason I went for it, lulled into a false sense of security that they didn't have my account details. At no point was 12 months ocntract discussed either. Again, he sent me through a dummy ad, to show me what it could look like, and quickly asked me to go straight to that page and sign it off. So I did. Not realising I had entered into a contract.

 

I received an invoice for £960 yesterday and was shocked. When I called up customer services they just kept saying I signed the contract. I am not denying I did, but I was unfairly mis-led. I then spoke directly to the sales rep who said he said nothing of the sort about a free trial. I explained the situation to him again, at which point he said he got our wires crossed and that he would see what he could sort out with Customer Services.

 

I called up again this morning and he told me that he will be sending them an email so that they could set up a direct debit payment scheme so I would not have to pay the full amount. I told him I even refuse to pay that. This matter he said, had to be dealt with with customer services. I then emailed him and copied in customer services saying I want this matte dealt with as I was mis-led and mis-sold, else I would go to head office. He replied back saying: "As per conversation, i am a bit confused as to how yesterday you mentioned that we seemed to of got our wires crossed and now you seem to imply I have mis lead and mis sold you, all the calls are recorded which is why I know I didn't mention and don't mention as there is no trial period. I have sent an email across to head office to give you a call today."

 

I have also called up trading standards and they have given me two options:

1: Pay under protest. Then claim the money back from them

2: Send a recorded letter outlining in detail why you were mis-led and the all events. Also ask for telephone transcripts.

 

I think I am going for option 2. Once I hear the transcripts I will know whether or not he mentioned anything about a 12 month contract or not.

 

It all happened so fast, I feel like such an idiot for agreeing in the first place.

 

I have never paid them a penny! I haven't heard a word from them about claiming the money either. I think that they use this trick to get people to pay and those who don't and make a fuss they simply write off.

 

Mine invoice was in January and they still haven't threatened me with court action.

I have also called up trading standards and they have given me two options:

1: Pay under protest. Then claim the money back from them

2: Send a recorded letter outlining in detail why you were mis-led and the all events. Also ask for telephone transcripts.

 

I think I am going for option 2. Once I hear the transcripts I will know whether or not he mentioned anything about a 12 month contract or not.

 

It all happened so fast, I feel like such an idiot for agreeing in the first place.

 

You'll probably find they buckle if you persevere, especially when you ask for a phone transcript. They'll try all kinds of intimidating behaviour to convince you to pay. All you have on your side is the transcipt, which hopefully shows them to be less than honourable.

 

I have a deep hatred of telesales and there borderline fraudulent methods. It's quite surprising the lengths some people will go to for a sale. The board probably have no idea what affect some of these people are having on the reputation of there company.

 

It's like those annoying people that try and get you to switch energy suppliers and continue to talk when you say no. Shut the f*** up and go away, it's 6.30 and I'm trying to eat my dinner!

 

Have you been given a deadline to pay? They will probably threaten the use of debt collectors if you miss it.

Hi,

 

Haven't posted for a while but here is the latest update on my yell scam.

 

First of all they don't keep transcripts of their telephone call so there is no proof of what was said to whome (according to Yell).

 

Secondly, I have passed all details over to Consumer Direct who passed on my case to Trading Standards and the kind lady there agrees that it looks very much like I have been misled and missold and she is contacting their legal team and I have a very strong case.

 

Hopefully, we can get it sorted.

 

She did say that she hopes I have not been put off by yell lol!

 

Unfortunately yell is a very large organisation and some sales people do try to get business by hook or by crook and its unfortunate that this has happened yet again given the numbers of others scammed.

 

SO IF YOU FEEL YOU HAVE BEEN MIS SOLD CONTACT CONSUMER DIRECT WHO WILL PASS DETAILS TO TRADING STANDARDS!!

I'm trying the PPC service for myself and their system is terrible. It's user-unfriendly - login forms everywhere for different things, no regard for security - you're not allowed to enter passwords with punctuation and they email it to you, and obviously not written by someone that knows English - money spelled 'monies', lazy - their PPC service covers the whole of the UK. Google can target ads much more accurately than that so it's not like it's not possible.

 

Sloppy website. They should have got me to do it.

yellow pages or yell.com as they call themselves online is a useless service who charge too much for advertising and exagerate amount of hit they get for your services

i once paid over £1000 for a years add to be at the top and i got hardly any business

your better off using google adwords .. at least your not in a long contract

I don't think I'm in a contract with Yell, just PPC. I'm trying Adwords as well though.

@pea

 

mon⋅ies [muhn-eez] –noun

a pl. of MONEY.

It's a real English word

I wouldn't touch Yell again....I went for their free listing - didn't get any leads from it but did fill up my in tray with piles and piles of junk mail every day.

Hi, first post and I am sorry if this is a discussion that is elsewhere but I came here from a Google search.

 

I note yell.com are heavily pushing their web design/template or whatever it's called. £345 for 3 pages that the buyer appears to have no control over plus £45 per page there after. Apart from being daylight robbery this is quickly filling the search engines with hundreds of pages of exactly the same content. Is this not spamming on a biblical scale.

 

To test the theory please google - Your wedding dress is a crucial element of your wedding day - And see the repetition. Am I wrong in pointing out that this is spam or is there a case to report it to the major search engines.

 

All the very best

 

 

D

See my post about Yell.com. They are charging customers over £400 a year for very basic html pages , also £45 for a domain name and recurring fees each year of £400.

Steer clear of Yell.com, they may miss-sell you advertising products!

 

I was cold called by a saleswomen from yell who sold me a try before you buy listing- where you get to have a listing for 2 months, and if you want to you can cancel and not pay a penny (I had just set the business, so a bit of free advertising was what I needed)

 

The next thing I know I got a letter stating I owe them £235.

 

So after many, many, maaaany letters from yell, and phone calls from me to them, they have now passed the matter on to a debt recovery company. GRRRR!

 

Needless to say, I am one very P***ed off Helen and I'm now seeking help through my solicitor.

 

Rant over - I just wanted to warn people if they get a call from Yell.com - be careful you actually get what you asked for!

 

I too have just been scammed by yell.com FREE TRIAL SCAM !

I believe after many emails and phone calls that yell.com are fully aware of the scam and actualy

openly support it. They are now threatning to put it in the hands of a debt collecting agency.

Its Incredable that they are still allowed to trade in the uk.

People are falling victim to them because everyone automaticly expects them to be reputable company

because of the links with yellow pages. Instead you find yourself dealing with a cowboy firm using its

size and power to scam people. Judging by the hundreds of victims that I have found on the net, Im starting

to wonder if they truly are above the law !

Steer clear of Yell.com, they may miss-sell you advertising products!

 

I was cold called by a saleswomen from yell who sold me a try before you buy listing- where you get to have a listing for 2 months, and if you want to you can cancel and not pay a penny (I had just set the business, so a bit of free advertising was what I needed)

 

The next thing I know I got a letter stating I owe them £235.

 

So after many, many, maaaany letters from yell, and phone calls from me to them, they have now passed the matter on to a debt recovery company. GRRRR!

 

Needless to say, I am one very P***ed off Helen and I'm now seeking help through my solicitor.

 

Rant over - I just wanted to warn people if they get a call from Yell.com - be careful you actually get what you asked for!

Im also a victim of this scam !

There is no doubt in my mind that this is a huge scale scam run by yell.com

Im more than happy to provide anyone with my case details to anyone taking yell.com to court !

yell.com are using the respected yellow pages as a referance to their being a respectable company.

These people are scumbags ! and Why has Yellow Pages not stepped in to end this ?

This has got to affect yellow pages sales ! Has the most respected name in addvertising realy become

so desperate as they have resorted to scams ?

Did you get any clients from it?

Holy hell this is a shock to me. I used to work at 118 24 7 (I'm sure you all know who they are), and the Yell sales team used to conference call us with a client (the business owner) to show the client what our service was like. They were always based up in Scotland and it was so obvious when it was a sales call; all us advisors could tell straight away, and would suddenly make sure we do everything to procedure.

 

Sorry to hear so many of you got scammed by them, luckily down here in Bristol we only take calls for directory enquiries and have nothing to do with the sales team.

@ Hado, I am in exactly the same boat. However my bill is for £749. Looks like I should have cancelled at the end of August. I was expecting a phone call to review the service before anything else happened.

 

Please please please! Has anyone got any advice on this. Is there anyway to get out of this or at least reduce my cost???

 

Exact same thing happed to me, except I got a bill for something like £300. I would also like to know how to get out of paying this.

 

They sent me the email, they guy told me reply to the email (not knowing i was signing up)

 

I asked for him to send me out a letter to explain everything so that I could sign and send back.

 

I got the letter out, never bothered signing it, as I assumed that if i didnt sign it, then I'm not signing up for a contract with them.

 

I've been getting the debt collector letters for months now. I think this happened to me about a year ago now.

 

How can I sort this out, without paying the money?

Exact same thing happed to me, except I got a bill for something like £300. I would also like to know how to get out of paying this.

 

They sent me the email, they guy told me reply to the email (not knowing i was signing up)

 

I asked for him to send me out a letter to explain everything so that I could sign and send back.

 

I got the letter out, never bothered signing it, as I assumed that if i didnt sign it, then I'm not signing up for a contract with them.

 

I've been getting the debt collector letters for months now. I think this happened to me about a year ago now.

 

How can I sort this out, without paying the money?

Further developmeants to my case.....

Yell.com have now dropped the case and have sent me it in the form of a credit note !

This happned because I got the trading standards involved. Trading standards simply asked them to

send the evidence of the contract. Of course, They couldnt do this because it didnt exist !

Yell.com has tormented and threatned me with alsorts for over 12 months.

There has been no appology or anything from this scum.

My next move is to see if I have a case for suing them. I cant tell you how grateful i am to the

trading standards oficer that dealt with my case. Having said this, Im also dismayed by the fact they

are still allowed to trade ! You would expect that when a company is caught running scams that trading

standards would swiftly move in and shut them down. It would seem yell.com must have a superb leagal team.

If your being scammed by yell.com...... Please let trading standards know about it !

The more evidence they can colect, the easier it will be for them to shut them down.

Who did you get in contact with? I want to get mine sorted out as well?

Just got an invoice for £587.50. I don't recall signing a contract and will not be paying out a penny.

Anyone got any advice?

 

I've just sent them an email saying that I will be unable to pay the invoice as I have not used the service or signed a 12 month contract.

If my experience is anything to go by DON'T USE YELL.COM. They signed me up but the service went live, it just did not work as it should (won't go into that now as it's complex but suffice as to say that their search engine logic sucks!). I discussed this several times on the phone but no-one ever got back to me. I refused to pay the initial invoice as it had never worked and I had requested it cancelled almost as soon as it went live but they refused to cancel the contract and got a debt collection agency onto me! Nice one Yell! Great way to get a good reputation. This debt agency was actually very reasonable and when I detailed the case in great length to them by letter, they said they would get back to Yell and I never heard from them again. Some months later I then get a letter from a different debt agency announcing they are proceeding with court proceedings. In all my days in business I have never dealt with a company as heavy handed and threatening as yell.com. I'm sure many people are lucky and never have the need to cross them but I can only offer my caution to look at other alternatives. Whatever they say, Google utterly dominates the internet search market and I would always suggest putting advertising budget there. Unlike Yell.com with Google you only pay for results!

 

 

Do you still have the letter you sent to the debt collection agency? It would be useful if it was so effective.

I've had the same problem, "respond to this email & see what your add will look like". I didn't realize I had a contract with Yell until I received a bill for £928. I've contacted customer services on numerous occasions both by phone & recorded delivery and got nowhere, they also claim that they only record 50% of phone conversations (very convenient!!!). This started in May by October I'd been contacted by NCO (debt recovery agency). Each time they called they asked me to verify my address for security reasons, each time they were told to F**K OFF as I don't give out that sort of info over the phone (they have now stopped pestering me). I've spoken with a solicitor as I was worried about my credit rating, he advised me to ignore any communication from both companies as I hadn't entered into a credit agreement & that the only way they can affect my credit rating is by obtaining a CCJ it's highly unlikely that they'd have the nerve to bring it to court. IT'S JUST SCARE TACTICS DON'T PAY THEM

i think we need terroists to pay a visit to yell hq

Did you have any luck with Yell?

I ask Yell to have some reviews to be take of as the company had got a bad review so the owner of the company got his girlfriend at the time and her children to use their email address and add reviews till the bad one was in page two so no one could see them. I told yell why they were fake and gave the information for them to see and see they were fake

REPLY

**********************************************************************Thank you for your e-mail, we hope to respond to your enquiry within 48

hours.

Please remember you can make changes, update and administer your account

using marketing.yell.com – login or register today.

As a Yell customer you can manage your account quickly and easily. You can

do the following online at a time that suits you:

• Keep your contact details up-to-date via Your Profile

• View your billing information and make payments

• View and download statements and invoices

• View payment schedules

• View and amend your advertising*

• Approve your Yellow Pages adverts before publication**

• You will be able to view how your advertising is performing

if you have taken advantage of one of Yell’s monitoring solutions

* Yell.com & 118 24 7 adverts can be amended as many times as you require

while your advert is live.

NB Not all Yell products can be updated and not all via Yell Direct

** Yellow Pages adverts can be amended as many times as you require until

the final amendment date.

******************************************************************

5 DAYS LATER NOT 48 HOURS

yell sent me back 5 days later a reply in wait for it not my name but the owners name (i know this as i know the person who is the owner of the company just it pissed me of what i could see what he was doing to hide a real review not a lie )

REPLY EMAIL

*********************************************************************

Dear Mr. L^^*& P&^%$£*&*,

Thank you for your email.

I am sorry to hear of the problems you have encountered.

Your email has now been passed to the relevant team and they will be in

contact with you regarding this matter.

Should you have any further queries please do not hesitate to call our

Customer Service team on 0800 555 444.

Kind Regards,

Swapna Billa

Customer Services

Tel: 0800 555 444

service@yellgroup.com

Manage your Yell advertising online at http://marketing.yell.com

*********************************************************************

after another 5 days and no call or email and i could see nothing had been done i called back and said thank you for the person name bot that the data protection act come to mind here armed now with a name. I was told they there will look see if ip number is same as 4 reviews all same time same date posted on there for the review and if same ip number was used (where all reviews have same date time and they used there own names lol if same ip they will have them taken off line,

10 days later i made another online complaint as i did not get email or call back to say the outcome and the reviews were still there, i theni got a reply email with in 5 mins from my next complainant odd how first email has now changed and at 0300 i would think not like me yell staff would be at their desk but in bed and computers were now doing what they do.

REPLY EMAIL AFTER NUMBER TWO COMPLAINT

OH and yell had been woken up about this so were NOW ready

********************************************************************

Dear Sir/Madam,

Thank you for your email.

After investigating the review associated with your Yell.com listing I’m

writing to inform you that we will not be removing this Review as the

behaviour does not breach our Conditions of Use.

We encourage our users to provide honest, accurate feedback of their

experiences of the businesses they use. If they have had a bad experience

they are welcome to use TrustedPlaces by Yell as a platform to discuss

this.

We also encourage the business owners to interact with their customers

asking for positive feedback to put onto reviews section of Yell.com

 

If you would like more information, you can see our Conditions of Use

here – http://www.yell.com/legal/home.html

And our business owner FAQs here -

http://www.yell.com/...s/businessowner

 

So now you see if you want to play about in the world of the web you need to be smart and yell are not smart but con men and it is all about money.

 

So now let’s just say a classroom people all think right today we will pick on this company and lie about this company and we will all make a bad comment about this company and they will will never taken them off or if you get the same to put good reviews there what is the point of the reviews in the beginning

if yell will not listen and take what you can show blatant fake good or bad reviews from a listing free or paid add on their site what is the point in having them there in the beginning but they there sales people can bull **** you into there web of lies how have good reviews help your company out but some one comes and put blatant good or bad they will stay there . MONEY MONEY WE GOT YOUR MONEY NOW F*(^ OFF AND HAVE A GOOD DAY YELL.COM

I have read a ton of horror stories about this company. I wouldn't touch them with a forty-two foot pole if I wrapped it in gasoline soaked rags and lit it on fire with a welding torch.