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  1. Hi Rallport. I did end up using something similar to this in fact. The outcome was that the client took the refund and the project elsewhere. Why would this reply be placing all the liability on myself?
  2. I am working on a web design and build. The client is to my mind highly demanding and although there is only about 5% of budget left, I am expecting that I will have to spend time worth around an extra 50% of the budget before they are happy to sign it all off. I would rather cut my losses and end the relationship. However the client could argue that I need to finish the project regardless of how over-budget it is, since the view that their requests are unreasonable is subjective (I won't get into the specifics). Another way out crossed my mind and I would like to get some views on it. So my proposal to the client would be something like: What I am trying to get them to recognise is that the completed (reasonably complex) website without also having me on board may be a "white elephant". Given this, they may be better advised to part company now rather than insist upon completion. Good for me as I can devote the time to profitable work, and good for them as they get some money back and are able to use that to complete the site with a new contact. What do you think? Does this seem acceptable? Mercenary / naive / fair? Thankyou
  3. I should quickly update on this. I did phone my marketing contact and explained that the lack of payment was causing me some headaches, and said something along the lines of "I really need these to paid more promptly to continue working with you". She was apologetic and promised to find out what was going on. Later that day (or maybe the next day) I got an email from the MD. The gist of which was "In our industry 60 days is standard payment terms. We expect our suppliers to use the same terms, I trust this is acceptable." My response was that those may be standard in their industry but 60 days is unacceptable an independent consultant such as myself and if they were unwilling to meet MY 30 day terms then perhaps they need to find a different supplier. In which case I would honour any work that'd already been initiated but once complete they would need to go elsewhere. Following day they agreed to meet my terms
  4. Thanks BrowserBugs. A phone call is a good idea - all too easy to ignore emails and I'll get a feel for the true situation from their response. Also like the idea of asking if they're in financial problems. They have the appearance of doing well - but that could be deceptive.
  5. No replies so I'll have a shot I know a few people who have tried this and I had a sniff myself but abandoned the project. The issue I had with it is that I find it tends to attract clients who only look at the price tag, rather than the quality. I enjoy having the time to provide a really good quality website - with bespoke design, future-proofed coding, etc. You could probably get it to pay if you put enough effort into the marketing, but I suspect you'll need to content yourself with the idea of cranking out cookie-cutter templated websites and may not get a great deal of professional satisfaction.
  6. Hi, I have a couple of clients that are in a habit of paying their invoices late. In truth, I have several clients that regularly pay a couple of months late but as the fees involved are usually quite small I don't get too vexed about them. But one particular client usually pays their invoices between 1 and 2 months late (and even then only after me repeatedly chasing). The invoices involved are moderately large - roughly 1/2 to a full months' income. They do always pay in full in the end, and are otherwise an okay client, who has provided a pretty steady stream of work over the past 4 or 5 years. Yet I am not reliant upon them and have recently turned away some nice projects because I'm busy on their stuff. A couple of months' back a large invoice was unpaid a couple of months down the line, despite repeated reminders. I contacted them to say that I was unhappy with this and from now on all invoices would be due upon receipt and should any invoice be 30 days overdue I would halt work until it has cleared. The business owner and my marketing contact there were both apologetic and said they'd make sure it did not happen again. Yet, this month, the same situation. Because (mostly) of the late payment of this invoice, my business account became overdrawn. As there is no work ongoing with them at this very moment, I can't "halt" work. I am wondering what my next step should be. I'm considering: An ultimatum: "I am a small independent business. If you want me to continue working with me I need invoices to be paid within 30 days. If you are not able to do that then - with regret - I will have to stop working with you. If that is the case then I'll send a final invoice to settle the account and provide you with backups of all work completed to date." From now on, all work must be prepaid: "So from now on we will work on a retained basis. I suggest a monthly budget of £xxx. You will transfer this to me by monthly standing order. When the budget is used up I will stop work. We can increase or decrease the retainer amount according to needs, however it does need to be paid monthly and on time." Bite my tongue and continue chasing! Thoughts?
  7. blibbka

    Bit of a rant

    What a pain. I think I'd respond with something like: "Hi, I'm sorry that you're unhappy with the fee. I'm confident it is good value. However if you would prefer to come to your own more cost-effective arrangements, please do let me know and we can discontinue the service." Basically - look this is good value, I'm confident enough in that to have you shop around. It's not up for negotiation and if you still want to go elsewhere it's no skin of my ****. Edit: Oops, necro'd a thread. Sorry.