nahosting

Hi Ben, This could be related to DNS propagation and caching. As you have been looking at the website your devices will have cached the old DNS records, this could be cached by your devices, your local router, and your ISP too. When these caches expire, the new updated information will be retrieved, and you will see the new website too. So, it is just really the first 24 hours this happens after making DNS changes - the time really is variable - but twenty-four hours is a good guideline. You should find it all working by tomorrow - if you don't you should contact your host again. For reference I do see the new site, so it does appear to be working :)

You need to use "/inc/header.php" as just inc/header.php is then expecting the inc directory to be in the pages directory.

You have page not pages from your screenshot.

You can place the files where ever you want you just need to reference them correctly. If you are in the same folder then you don't need anything in front of the file name i.e. "index.php" or "contact.php". If you had a sub folder called products in you pages folder and you wanted to reference your contact.php file you would use "/pages/contact.php". The / takes you back to the top of the tree. You can also use "../contact.php" which take you up one level. Hope that helps.

Probably just the browser caching the result. Get them to add "?randomstring" to the end of the URL.

Hi Rob, You can use any text editor with PHP, notepad++ will give you colour code options to make it easier to read. I would suggest moving to PHP 7.3 as PHP 5 is no longer supported, so you are just going to be chasing your tail - https://www.php.net/supported-versions.php All the best Chris

Hi Mark, It really depends how the previous website designer has it set up. We see that most website developers have one hosting account with multiple clients on there. In this case you wouldn't expect the website designer to hand over login details. Some designers make the clients sign up themselves which by the sounds of things has not happened here. Alternatively they may have a reseller account but your client is likely to know this as they would have been given login details to their account under that reseller. We see that when websites are moved between designers the most common method is for the site to be given to the new designer in a zip file with a backup of the database. Sometimes an FTP account is set up for the new developer with a backup of the database having been put in the root of the website. I hope that helps you. All the best. Chris

When you connect to a database on shared hosting you will need to use a username and password. You would usually use the standard connection as found here - https://www.connectionstrings.com/sql-server/ Your web host should be able to help you.

Sounds like you haven't uploaded the dlls in the bin directory.

Hi Chris, More than happy to chat to you about this as I understand it is not a small task. We use the same domain registrar you appear to be using and have lots of experience with migrations of this size (we just migrated a few 100 websites a few weekends again) so could assist you throughout the whole process. I would suggest moving services in stages rather in one go to make sure you provide a smooth transition for your clients. You would first move over the domain names, then the email services and finally the websites and databases. Most of this could be automated. Take a look at our reseller hosting packages (https://www.nuttyabouthosting.co.uk/reseller) and drop us an email or give us a call if you want to talk it through. All the best, Chris

Hi, You need to attach your database in SSMS. Open SSMS and right click on 'Databases' under you instance and click 'Attach...'. Then navigate to your .mdf file and select it. It should then mount your database. All the best Chris

Hi Moomintroll, You can check if your mail server IP address is blacklisted using http://mxtoolbox.com/ This can also tell you if you have your SPF records set up correctly. If the IP is blacklisted then Heart should be able to sort this out by stopping the spamming client/s and getting the block lifted. A VPS or dedicated server may help you, however blacklists often blacklist 'blocks' of IPs so if another VPS is spamming on the same range as you it can also affect you. Also a VPS or dedicated server can take a lot of effort and you have everything on one box so in the event of failure you can lose everything. Alternatively you could look at using a third party email provider like Microsoft Office 365. Let us know if we can help any further and good luck in resolving your sending issues. All the best Chris

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Hi, We have had similar issues where clients have an 'expert' helping them who have very little real technical knowledge. I would just advise you to stick to your guns, perhaps use some external links to prove your point, and eventually the message does get through (although some hair pulling goes on in the background!). Good luck!

Hi Aled, As long as the client can create another website on his server (usually via their control panel) it will be fine. The webserver works on host names so www.domainname goes to one folder and dev.domainame goes to another folder on the server. Just set up dev.domainame to point to the same IP address as the www site (this can vary if they have an SSL). Hope that helps.