hyperx pulsefire mouse - works fine for a seconds or minutes then goes to sleep - won't move the cursor. if i change the dpi settings with the button on the mouse moves straight away. works on my computer at work fine. tried uninstalling and reinstalling MS mouse driver, no good. no driver for the mouse to be found from hyperx site. very frustating. tried different usb ports and restarting computer. stops in normal windows use and in gaming (lost many an army now in starcraft 2 when the mouse stops working (movement) and whole army stands there and dies

 

it stopped working twice for a few seconds when i'd finsihed typing this - froze for a few seconds then worked

Did you ever fix this issue? I was curious if you had the same OS version at home as at work (and the same mouse pad, too). I wonder how different your work hardware is compared to your home hardware.

 

no id din't fix this issue. don't use a mouse pad at work or at home - smooth table top, worked find at home until recently - tried cleaning the table top and no difference. not sure about os version at work, other than it's windows 10 - it's controlled by IT. the only remaining thing i haven't tried is updating my bios. 

at the moment i have my work mouse at home and my mouse at work (my mouse is nicer than my work mouse, well at least when ti works)

99% of the time the problem mouse works fine at work but a couple of times a day it will briefly  pause and if it doesn't resume then switching dpi settings - cycling back through to my preferred settings (using the button on the mouse to toggle them) restores it. for work use it's ok but for gaming it's detrimental  thinking about it might be more of a mouse problem that shows up more with my home setup (old crappy work table  ) than the work setup, but why did it use to work at home and not now? puzzling....

work hardware is a brand new dell laptop, work pc is a desktop (tower) second hand msi motherboard

Edited December 27, 20187 yr by davep

On the technical side, when I usually boot up Windows, I quickly move my mouse cursor to wake up the lock screen. Maybe 3 out of 10 startups I notice that the cursor is moving more quickly than I like, so I simply reboot and the next time it's back to the normal sensitivity. This is probably about Windows not groping the driver properly or something.

With any decent mouse I would always invest in a decent mouse pad/mat. Especially if requiring precision or gaming accuracy. (Plus over time it protects the desk or table top.)

When I originally looked for your mouse on the manufacturer's website, I noticed they do sell a mouse pad, but I suppose they would have to at least offer one.
When looking at images of your mouse on Bing or Google, I notice that many images don't include a mouse pad which is cleaner for marketing, but a decent mouse pad offers a level of consistency that an otherwise random surface doesn't.

With my Logitech G600 and previous mice, I use a SteelSeries mouse pad. It's a think hard plastic (as opposed to the cloth versions they also sell). A new mouse glides like ice over a decent mouse pad.

Hopefully, any issues can be worked out with future Windows updates. To get it fixed I would click Start and type`Feedback hub'. Then let them know your problem with the exact make and model of mouse.

I hope it gets fixed.

Edited January 6, 20197 yr by Grant Barker

bit of a late update - I had tried a mouse pad before but it was an old shiny and didn't help. now i have a matte steels series mat and the mouse works perfectly—I can lift it up and move it and when i put it down it carries on working. damn, all that stress and such a simple fix! obviosuly my table at home has been getting shinier and possibly slightly more warped (it's an old table) over time and hence the degradation in mouse action

Have you tried actually cleaning the laser of the mouse maybe there is something caught up under it e.g. dust?

12 hours ago, techsofts.co.uk said:

Have you tried actually cleaning the laser of the mouse maybe there is something caught up under it e.g. dust?

I did but as you can see from my last post it was moving to a proper mouse mat that solved it

 

On 4/1/2019 at 11:11 PM, davep said:

bit of a late update - I had tried a mouse pad before but it was an old shiny and didn't help. now i have a matte steels series mat and the mouse works perfectly—I can lift it we all have experienced issues with our mobile phones or a broken mobile phone. It's hard to decide whether to go for mobile repair or replace it. up and move it and when i put it down it carries on working. damn, all that stress and such a simple fix! obviously my table at home has been getting shinier and possibly slightly more warped (it's an old table) over time and hence the degradation in mouse action

Right click on your mouse and select Properties, click on the Power Management tab. There should an option which reads "Allow the computer to turn off this device to save power", make sure there is no check in its box. Thanks for the the reply, dc3 but there is no "power management" tab there!

2 hours ago, John Chupa said:

Right click on your mouse and select Properties, click on the Power Management tab. There should an option which reads "Allow the computer to turn off this device to save power", make sure there is no check in its box. Thanks for the the reply, dc3 but there is no "power management" tab there!

read the thread and you'll discover this was solved over a year ago

Just now, jamesmalton said:

What about your battery?

it's a wired usb mouse. also solved this 2 years ago  but thanks for the suggestion