roothost

Looking at their site just now, most of the mentions of "24/7 UK Based Support" have now been removed...

Been using Brackets for about 18 months now, really like it!

For us, hosting clients sites is worth £2k+ a month, so not a revenue stream that we would want to pass up really. We usually don't get any issues and most sites sit quite happily on the server(s) without any worry from us, but the last 4/5 weeks has seen so much downtime that staying isn't really an option. Ed, would you recommend any other companies? We are currently talking with both UKFast and Rackspace.

Thanks for your time just now Brian. Much appreciated

Yes, late last year they were acquired.

Will check you guys out and maybe give the sales team a call today?

I think the downturn is the fact that they are now owned by the parent company of Heart Internet.

Thanks guys (and girls), I'll go check them out

Thanks Teodora, and it does seem to mirror the same issues that other HEG companies (Heart Internet, 123-Reg etc) have been experiencing as of late. I'll be giving them a miss I think. Who do you guys (Midas) use for your hosting if you don't mind me asking?

Thanks for the info, and it does seem that the issues started around the same time that they were acquired by HEG. I must admit, I haven't managed to speak to a single UK based support person in the last 3 days, which makes me extremely suspicious of their "24/7 UK based support" statement.

And yet they brag about UK based telephone support? I only twigged when the 5 people to respond to my various tickets (and the two I spoke to on the phone) all had very odd sounding English names/accents.

WOW, Just wow!! So I requested a cancellation of my services due to the terrible customer service and products being poorly managed, and got this response; "Hi Simon, If you'd like to cancel your service, please do so by logging into your My.Tsohost Client Area, then go to My Products & Services, Manage the service in question and just click Request a Cancellation. When done, let me know and I'll assign your ticket to our billing department who will update you on the refund. Regards, Hristo D." They didn't even attempt to rectify the issue, offer an explanation, not even an excuse! What is going on with UK hosting companies at the moment??

So very very disappointed with these guys already. I was looking to migrate over 200 sites across from my Heart Internet and TSO Host came highly recommended, so started off by purchasing a reseller account to house all the smaller sites. The initial sales guy couldn't have been more helpful, but that's as good as it gets I'm afraid! I purchase a reseller account, along with my 'free' domain name, only for the checkout to fail as my card was declined. Well that's weird, I'd just moved the money across to cover this purchase. Turns out the invoice was incorrect and was charging me, not only for the domain name, but additional VAT on the already VAT included cost of the reseller account! This happened not once, but twice! I asked for this to be resolved, even to spoke to your 'UK based' support team (come on, they're not UK based now are they!) who was, quite frankly, very rude and couldn't be bothered with me! I end up with an £8.99 credit on the account, great, but the invoice is still for the incorrect amount, how do I pay the correct amount?? I raised a ticket, no response (again), so went and re-ordered (this time the invoice was correct...) the reseller package and asked for the original order to be cancelled (still waiting on this too). Took a few hours for the account details to be sent to me, only for the logins not to work or just kick me out each time I do manage to get in! Seriously guys, WTF?? With this level of service, I'm better off staying at Heart! So, further to the support team comment, where are the telephone support guys really based, here, or in Bulgaria?

Pretty much consistent throughout the year, but July/August is normally a bit quieter. I actually find September through January to be the busiest period with people coming back off summer holidays and pushing to get projects out my Christmas. January, for me, is usually a catch up month for projects that didn't quite make the cut before Christmas and it's also the one month where I get inundated with new enquiries (new year, new me etc etc blah blah), although most don't go anywhere.

I sent a ticket earlier asking to change username, but just checked emails and I have a 'failed to deliver' message, so presumably your ticket system is fudged? Thanks

Just a quick one, and unless I have missed something, I already know the answer.... I've had a client contact me to day with regards to their eCommerce site, and a 'friend' has suggested we do the following; Now I've always seen this as bad news, and as far as I know will almost certainly lead to a Google penalty, at the very least! The 'friend' of the client is in no way an SEO expert, they're an accountant that seems to be referring to how he used to things 'back in the day'.

Has anybody else managed to implement this (https://codepen.io/FWeinb/pen/djuIx) to a project? Not sure where I am going wrong here, but it simply won't work!

Thanks, not sure I understand this to be honest.

That works on resize, but not on initial load?

So, I have the following script that works out the height of a div containing a responsive image, and applies the same height to a completely separate div. Works great on refresh or initial page load, but how would I make that update itself on screen resize? getImageSize($('.galleryimage'), function(width, height){ $('.slick-prev').height(height); $('.slick-next').height(height); }); function getImageSize(img, callback){ img = $(img); var wait = setInterval(function(){ var w = img.width(), h = img.height(); if(w && h){ done(w, h); } }, 0); var onLoad; img.on('load', onLoad = function(){ done(img.width(), img.height()); }); var isDone = false; function done(){ if(isDone){ return; } isDone = true; clearInterval(wait); img.off('load', onLoad); callback.apply(this, arguments); } }

OK, here's one for you! So I have a custom post type, called 'Events', with various categories (custom taxonomy called 'eventcategory', with 3 terms 'general-events', 'research-events' and 'alumnae-events') and want to paginate between posts on the single-events.php page. This is working as expected on all categories, and only paginates between posts in each category. However, I need a way to separate the pagination for current events and past events (auto hidden from main loop after event date has passed) as they currently all appear. Does that make sense? My initial thought, and the most likely to work, was to somehow automatically change the category/term associated with past events, thus allowing me to create a separate pagination loop? The start/end date is set via ACF date field.

Kind of stuck with something here. If you look athttp://www.emma.cam.ac.uk/members/keepintouch/, 4th tab (Education and Employment), you will see a function to add more rows with various fields in. Does anybody know if this is possible using Contact Form 7 (happy to use ACF as well)?? Thanks in advance

Looking like it was down to an old plugin that hadn't been removed properly. Once removed, and a fresh install of the DB was uploaded, all was fine with the world Cheers Guys

Unfortunately, EKM doesn't work like that, it simply allows us to export everything as a CSV file, there isn't any direct access to phpmyadmin. Looking again at the tables, they all look like typical WordPress tables?

vinvi5e_terms vinvi5e_term_taxonomy are both there. As this has been ported from EKM Powershop to WordPress, could the 'interface_taxonomy' table simply not have come over as it isn't used on the new site? Sorry, I really am terrible with MySQL. Failing that, could I just add the new table manually, with no data? Would that work?