Hello

I recently moved my web host for circa 20 WordPress sites that I have.  Migration was so problematic but eventually I succeeded - and the site speed was good...much better than on my old host.

Until today, when my new hosts took my sites down and advised over live chat, when I raised the technical issue, that shared servers are not sufficient to run WordPress websites and that I need to upgrade to a Reseller or VPS option.

None of the sites are especially massive (7GB between 20 of them), nor do they get much traffic.

Do I need to do follow their advice?

I don't know much about hosting...I left my last host because my sites were too slow (circa 5s server response time).  I really don't know what to do now...migrating took weeks, website e-mails were down for 4 weeks of that time, and I probably spent 10-15 hours sorting things out that broke during the migration, so I'm loathe to migrate away again just because I don't want to waste more time.

Any advice?

I should mention that I refused to upgrade my service, threatened to make a complaint and now they are mysteriously working again.  So I feel like it was a blackmail attempt.

Thanks

James

Edited August 27, 20196 yr by James Winfield

Really depends what the host has limits on, but up selling to VPS is shady, and as for re-seller i'm pretty sure that's just a 50+ sites version of shared? I don't really have advice, had shoddy service from a lot of hosts it's just who's the least sh*tty these days.

3 hours ago, James Winfield said:

Until today, when my new hosts took my sites down and advised over live chat, when I raised the technical issue, that shared servers are not sufficient to run WordPress websites and that I need to upgrade to a Reseller or VPS option.

Hi James

Sadly thats incredibly shady behaviour and goes to show that their shared servers are either very low quality or oversold to hell and back, or both.

You shouldnt have to "Upgrade" just to run a normal site, regardless of how many sites you are running.

Are the sites using cPanel? Migration should be very straight forward and fairly quick if it is...

This is something we avoid at all costs because it only ever leads to problems, comaplints and let-downs.

I guess a lot depends on your budget too, in getting what you pay for.. Happy to help if you need any assistance or advice on what to ask or look for?

Hey, sorry for the slow response - I have a lot going on, including the regular issues with my host - twice today they have taken my sites down.

Well I'm currently paying £29.99 for 6 months.  Given that they are just hobby sites I'm loathe to pay too much more.  In fact my old host with the slow server response times have offered me a cheaper rate of £3.99 a month to go back.

I have to move away from my current host.  But don't know what to do.

5 minutes ago, James Winfield said:

I have to move away from my current host.  But don't know what to do.

Would a chat on the phone be helpful? Get some facts, numbers and details to help you figure out a set of options so you can decide on something?

I'm not the easiest to get hold of on the phone...e-mail?

7 hours ago, James Winfield said:

I'm not the easiest to get hold of on the phone...e-mail?

Whatever works for you 🙂 Just concious that email ping pong can take ages to sort out what can be done in minutes on the phone.

My past experience with VPS hosting has always been similar, it very cheap in the starting than Duhh! things like this happen and the next thing you know, you get extorted to pay more, I would suggest you to look for managed cloud hosting solutions, they are a bit expensive from usual VPS hosting but worth every penny.