Hey,

 

i've used https://www.latehosting.com for a pretty long time with no issues. Have a few VPS there.

 

Now, i wanted to ask support because one of the servers is down. I have no answer for 4 days already, i'm afraid that service is down. Ok, **** happens but what's with all my data, files, dbs?

 

Any idea what can I do now?

Welcome to the forums.

 

Did you try all avenues of communication? they have live chat, email and support tickets...

 

If your confidence in them has gone then it's probably time to consider moving hosts, you'll probably have to migrate your data from your backups.

Do you have any access to their servers at all? Or is it completely down.

Nobody can contact them, not only me. Live chat is always offline, ticket system also. It's crazy.

 

Yeah, backups are on the servers, so I have not data at all.

 

I don't have access to one of the servers.

I know it doesn't help but you're dealing with a company with no phone number.

 

That should have been more than enough signal to avoid them!

Yep, i've found a way to get my data out of server. So i'm doing that and moving to more famous company:)

 

TAGS FOR GOOGLE

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Just move away as you are doing, looks like another fly by host just died, thank god.

Always do you due diligence when selecting a web host. Ask yourself questions like how long they've been around? How many people do they employ? Are they a "real" business (i.e. registered at companies house, VAT registered, etc)?

 

The second rule is you can never have too many backups.

 

Good luck.

Hi,

 

I am glad you were able to recover your data. I hope that other people who are in the same situation have done the same. I agree with the fact that you can never have too many back ups.