Hi all,

I've got 3 websites, all of which have their domain reg and hosting with tsohost. Their prices have gone up, whilst support became worse – and in October this year they'll become part of 123-reg.co.uk.

Two weeks ago, I've sent them a support ticket, asking for authcodes for my websites, so I can move to another provider. From previous experience, this shouldn't take longer than 3-5 working days. So I nudged them about a week ago, but still no reply.

Live-chat is unavailable (although their website states otherwise), and telephone support has been ditched a long time ago.

What are my options in order to escalate this? Some kind of "internet authority"?

Many thanks for your help!

Try reaching out to 123-reg.co.uk

I'd be very surprised if you are the first person coming to them for help with this.

As suggested, contact 123reg

Problem is: I’m not (yet) a 123reg customer, so Tsohost logij credentials don’t work. And 123reg says:

For assistance with your current tsoHost products, please start a chat or open a support ticket within your tsoHost Control Panel.

which is exactly what I did 2 weeks ago.

And if I reach out to them by phone, how would I be able to identify myself? Giving them my name, email address, address etc should hopefully not be sufficient to receive an auth code. 

Edited September 15, 20241 yr by Driftwood

At least give 123reg a call and ask the question.

you don’t really need the auth code yet. You can move hosting at anytime then at some point in the future (just before renewal) change registrars. 
 

And it’s often better to keep registration and hosting separate.