Hi all,

 

I have just built a site for someone in dreamweaver and I'm now ready to upload it. The person has already got a domain name and web space with 1&1.

 

I have entered all the ftp details which are working fine and uploaded the site yet when viewed in a browser it apears blank. When I check the files in the ftp program they are there, but I can't understand why nothing is showing.

 

If anyone help I would be really greatful.

 

Regards,

 

AW

is it index.html?

Thanks for the quick reply, yes it is index.html

Whats the address??

Yes need the link by any chance is there any files on the server other than the ones you uploaded?

Site link here

Theres a folder called 'Logs'

Grab a screenshot of what you can see when you are uploading your files (other folders etc...)

 

You must be uploading to the wrong place; that is all I can think of.

yes make sure you are uploading to the root of the server and not in a particular folder on the server

http://www.whiteashdesign.com/images/screen.gif

 

I did try creating a folder call public_html/ but the same thing happened when I uploaded to that aswell.

Has the hosting maybe expired?

No it hasn't, the guy had a generic website installed on there, I deleted it to make room for this.

 

When I deleted it I removed a folder called wsb5101930801 and the contents which contained: index.html index2.html index3.html and so on...

 

Really baffled by this???

None of your files are accessable via url. Apart from the logs but they require authentication

Maybe try contacting the hosting company they might be able to help

 

Its more of a server issue than a design flaw

Yeah I did try phoning them but they keep cutting me off when on hold. Think i'll keep trying.

try creating a folder called wsb5101930801 and put the index.html file in there - sounds like a long shot but you never know with 1and1 - they are quite odd!

 

Other than that, I am pretty stumped really. Try removing everything and re-uploading. Also, try adding a folder called TEST and then add in a jpg called 123.jpg

 

Then goto the site type in /TEST/123.jpg and see if you can see the image - if not then it would seem you are uploading to the wrong place.

try creating a folder called wsb5101930801 and put the index.html file in there - sounds like a long shot but you never know with 1and1 - they are quite odd!

 

Other than that, I am pretty stumped really. Try removing everything and re-uploading. Also, try adding a folder called TEST and then add in a jpg called 123.jpg

 

Then goto the site type in /TEST/123.jpg and see if you can see the image - if not then it would seem you are uploading to the wrong place.

 

I'm now on hold again with them, if I can't sort it out with them i'll try what you just said. Thanks for all your help guys.

No problem keep trying

I would try what terydinho said.. just logged on to my dads ftp who's on 1&1 and he has an odd username similar to the wsb thingy so maybe worth trying?

I'm so happy, finally got thought to 1&1. Thought i'd explain what happened just in case any of you get any clients hosted on 1&1.

 

The guy I'm building a website for first of all used their 'Website Builder' this was the problem, the domain was set up to use that, and that only.

 

What needs to be done:

 

1, Log into 1&1 control panel

2, Click admin

3, Click website builder

4, Click settings

5, Under assign domain click 'un-selected'

6, Hit OK

7, Wait a few minutes

 

OK great glad the issue is fixed

Urgh 1&1!