January 12, 200917 yr I hope I have posted this query in the right area. Trouble is I am not sure what the exact problem I am facing is based upon but I thought it could be server related in a way... A friend of a friend of mine (who I will call bob) asked me to update a very old website which has not been touched for maybe 10 years. It was setup for a company when he was one two of the co. directors and he did not have much dealings with it. Since then his partner left the company and he now wants to update the website. After a couple of weeks research he has managed to provide me with some details concerning the website setup. He gave me a BT Connect administration user name and password, and the ftp host, login and password details which he was given by BT to transfer the website data. Trouble is, although I can log onto the hosting server via ftp, the currently live website is not there. Data was present for an even older version of his website. The ftp details he gave me point to a .co.uk domain, but the site that is still live is a .com addressed website. Also, when I type in the .co.uk domain a redirection attempts to happen but fails every time due to the server not communicating. I can't gain access to the data that leads to the display of the .com web address, and having searched every avenue of the BT Connect control panel and researched into every other option I could think of I am at a loss to know what to do next. Bob told me that BT say that there is a link from the free .co.uk hosting package (I believe he purchased a package providing him with telephone and broadband and which came with a small amount of free webspace to create a basic website) to the purchased .com business hosting package, but that's all the info they gave. I do not have the host directory information for the .co.uk ftp login and I wondered if that could be the answer (though I doubt it as I seem to already have access to the complete portion of the server). The BT Connect control panel confirms that Bob owns both the .co.uk and .com domains. The only other addition of confusing information is that Bob tells me he used to pay a company called EasyNet for hosting of the site. EasyNet have since confirmed that they have not been hosts of the website and deleted all Bobs details from their system in 2005, but when you click through the website information links within the BT Connect control panel it finally directs you to an EasyNet webpage that says, "Error This page is no longer active." So all I need to do is gain access to the .com data, but I dont know how. And I have tried getting the information from Bob and requested he speak to BT to obtain more information. Unfortunately his wife has just been diagnosed with a fatal illness and he is not able to cope at the moment, hence this rather long post and request for help. If anyone has experience with BT Connect or can offer help regarding this I'd be so grateful.
January 12, 200917 yr My advice, leave it. The man's misses is dying, I'm sure he doesn't care much at the minute. Though if BT deleted all records of [bob], then even he would be able to do very little. Who was the other partner in the original company? You should get in touch with him but if the site is registered in his name and he refuses to help, there's nothing you can do. If it's in the company name, it will be easy to get the information from BT as you can give proof of Bob's stake in the company and if necessary, proof of the partner's departure. Like I said though, it can all get pretty messy and I would (out of respect) leave it alone until Bob is ready.
January 12, 200917 yr Can you do a whois of the domain through domaintools.com - This will tell you which place the live site is currently hosted and its nameservers. Can you post the result? But then again if his wife is terminal then out of respect I would leave it for a while.
January 12, 200917 yr Author My advice, leave it. The man's misses is dying, I'm sure he doesn't care much at the minute. Though if BT deleted all records of [bob], then even he would be able to do very little. Who was the other partner in the original company? You should get in touch with him but if the site is registered in his name and he refuses to help, there's nothing you can do. If it's in the company name, it will be easy to get the information from BT as you can give proof of Bob's stake in the company and if necessary, proof of the partner's departure. Like I said though, it can all get pretty messy and I would (out of respect) leave it alone until Bob is ready. Thanks for your quick reply and input. Bob owns the company that owns the two domain names (.co.uk and .com) BT Connect are his current hosting provider and provided the ftp login data for the .co.uk address, but did not provide accurate information explaining how to gain access to the area of the server that holds the .com html data. It is EasyNet that say they no longer provide hosting for Bobs .com website. He has asked me to try and sort this out for him as it is (he says) extremely important, but regrets he is currently unable to help due to his present situation. It is out of respect that I have agreed to try and help with this matter but I have run out of ideas and experience to allow me to progress any further. BT will only speak to the registered account holder (Bob) so I cannot call them either.
January 12, 200917 yr Author Can you do a whois of the domain through domaintools.com - This will tell you which place the live site is currently hosted and its nameservers. Can you post the result? But then again if his wife is terminal then out of respect I would leave it for a while. Sure, I have tried that and it provides more baffling info. The .co.uk domain registrant details are: Domain name: bobscompany.co.uk Registrant: bobscompany Registrant type: Unknown Registrant's address: Bobs Company address Registrar: Register.com Inc t/a British Telecom [Tag = BTNAMES] URL: http://www.btconnect.com Relevant dates: Registered on: 17-Dec-1999 The .com domain registrant details are: Registration Service Provided By: BT Business Internet Services Contact: admin@btnames.com Domain name: bobscompany.com Registrant Contact: Bobs Company NA NA () Bobs Company Address Administrative Contact: NA Admin BTNames () +1.2075651616 Fax: +1.2075654090 PO Box 2535 London, EN4 9WY GB Technical Contact: NA Domains Administration () +44.555 Fax: +44.2920722596 PO Box 2535 London, W1A 3HY GB Status: Locked It doesn't seem to mention what the server is. It only seems to mention BT in the contact details.
January 12, 200917 yr Sure, I have tried that and it provides more baffling info. The .co.uk domain registrant details are: Domain name: bobscompany.co.uk Registrant: bobscompany Registrant type: Unknown Registrant's address: Bobs Company address Registrar: Register.com Inc t/a British Telecom [Tag = BTNAMES] URL: http://www.btconnect.com Relevant dates: Registered on: 17-Dec-1999 The .com domain registrant details are: Registration Service Provided By: BT Business Internet Services Contact: admin@btnames.com Domain name: bobscompany.com Registrant Contact: Bobs Company NA NA () Bobs Company Address Administrative Contact: NA Admin BTNames () +1.2075651616 Fax: +1.2075654090 PO Box 2535 London, EN4 9WY GB Technical Contact: NA Domains Administration () +44.555 Fax: +44.2920722596 PO Box 2535 London, W1A 3HY GB Status: Locked It doesn't seem to mention what the server is. It only seems to mention BT in the contact details. It doesn't even have the dns information? i.e. ns1.hostingcompany.com?
January 12, 200917 yr Author This is everything that the searches provide... .co.uk whois search: Whois Record for bobscompany.co.uk ( bobscompany ) Front Page Information Website Title: bobscompany Title Relevancy 0% AboutUs: Wiki article on bobscompany.co.uk SEO Score: 95% Terms: 0 (Unique: 0, Linked: 0) Images: 8 (Alt tags missing: 2) Links: 2 (Internal: 0, Outbound: 2) Registry Data Created: 1999-12-17 Expires: 2009-12-17 Updated: 2007-11-02 Whois Server: whois.nic.uk Server Data IP Address: 209.235.144.9 Whois | Reverse-IP | Ping | DNS Lookup | Traceroute IP Location - Florida - Ft. Lauderdale - Internetnamesforbusiness.com Response Code: 200 Domain Status: Registered And Parked Or Redirected DomainTools Exclusive Registrant Search: "bobscompany" owns about 3 other domains Reverse IP: 17,371 other sites hosted on this server. Free Tool: Whois Record Domain name: bobscompany.co.uk Registrant: bobscompany Registrant type: Unknown Registrant's address: bobs company address Registrar: Register.com Inc t/a British Telecom [Tag = BTNAMES] URL: http://www.btconnect.com Relevant dates: Registered on: 17-Dec-1999 Renewal date: 17-Dec-2009 Last updated: 02-Nov-2007 Registration status: Registered until renewal date. Name servers: dns01.gpn.register.com dns02.gpn.register.com dns03.gpn.register.com dns04.gpn.register.com dns05.gpn.register.com .com whois search: Whois Record for bobscompany.com ( bobscompany ) Front Page Information Website Title: bobscompany Title Relevancy 0% Meta Description: bobs company description Description Relevancy: 100% relevant. AboutUs: Wiki article on bobscompany.com SEO Score: 78% Terms: 6 (Unique: 6, Linked: 0) Images: 4 (Alt tags missing: 3) Links: 0 (Internal: 0, Outbound: 0) Registry Data ICANN Registrar: REGISTER.COM, INC. Created: 1999-12-17 Expires: 2009-12-17 Updated: 2008-11-18 Registrar Status: clientDeleteProhibited Registrar Status: clientTransferProhibited Name Server: DNS01.GPN.REGISTER.COM (has 1,658,936 domains) Name Server: DNS02.GPN.REGISTER.COM Name Server: DNS03.GPN.REGISTER.COM Name Server: DNS04.GPN.REGISTER.COM Name Server: DNS05.GPN.REGISTER.COM Whois Server: whois.register.com Server Data Server Type: Microsoft-IIS/5.0 IP Address: 195.40.4.15 Whois | Reverse-IP | Ping | DNS Lookup | Traceroute IP Location - England - London - Easynet-office Response Code: 200 Domain Status: Registered And Active Website DomainTools Exclusive Registrant Search: "bobscompany" owns about 3 other domains Email Search: is associated with about 20,229 domains is associated with about 5,677 domains Registrar History: 2 registrars NS History: 1 change on 2 unique name servers over 5 years. IP History: 1 change on 2 unique name servers over 4 years. Whois History: 8 records have been archived since 2007-02-19. Reverse IP: 1,280 other sites hosted on this server. Monitor Domain: Set Free Alerts on matrixresearchlimited.com Free Tool: Whois Record Registration Service Provided By: BT Business Internet Services Contact: Domain name: bobscompany.com Registrant Contact: bobscompany NA NA () Fax: bobs company address Administrative Contact: NA Admin BTNames () +1.2075651616 Fax: +1.2075654090 PO Box 2535 London, EN4 9WY GB Technical Contact: NA Domains Administration () +44.555 Fax: +44.2920722596 PO Box 2535 London, W1A 3HY GB Status: Locked Name Servers: dns01.gpn.register.com dns02.gpn.register.com dns03.gpn.register.com dns04.gpn.register.com dns05.gpn.register.com Creation date: 17 Dec 1999 08:08:46 Expiration date: 17 Dec 2009 13:08:00 I don't understand it all, but I see that it mentions EasyNet within the .com IP Location details. And that the IP address: 195.40.4.15 takes you to an EasyNet page. I would have thought that EasyNet would still have something to do with the .com hosting then? Does that offer any clues I may have missed as to who is responsible for the domains and what I should do next to gain access to the live .com website server? Thanks very much
January 13, 200917 yr Author Bearing in mind the story so far (please read earlier post), is anybody able to work out from the whois data above, where the .com data is being hosted and who is hosting it?
February 3, 200917 yr Author Bearing in mind the story so far (please read earlier post), is anybody able to work out from the whois data above, where the .com data is being hosted and who is hosting it? Is no-one able to help with this issue? The chap who owns the website has taken a few weeks off whilst looking after his partner (who is ill), but now he is wanting to get back on with the project, but I am no closer to finding out how to get access to the .com data. If anyone could provide any help, guidance or insight into what's going wrong I'd be very grateful. Cheers
February 4, 200917 yr It looks like it could be Easynet hosting the .com then in that case. But without giving us the domain name in question (unless bobscompany.com is the real domain ) it's difficult to say whether that is truly where it is hosted.
February 6, 200917 yr Author It looks like it could be Easynet hosting the .com then in that case. But without giving us the domain name in question (unless bobscompany.com is the real domain ) it's difficult to say whether that is truly where it is hosted. Hey DarrenL. Sorry for the delay in replying, I've been away for a couple a days. No, bobscompany.com isnt the real domain. lol! The real domain is: http://www.matrixresearchlimited.com Does that help at all? Thanks
February 7, 200917 yr Just to confirm that the website is hosted by Easynet, because the website goes through to the server with a hostname of www.commercial.easynet.net [195.40.4.15]. So I'm afraid you'll have to get on at them.
February 8, 200917 yr Author Just to confirm that the website is hosted by Easynet, because the website goes through to the server with a hostname of www.commercial.easynet.net [195.40.4.15]. So I'm afraid you'll have to get on at them. Thanks so much for looking at that for me. I thought that may be the case and it's extremely helpful to have it confirmed. I'll be getting onto Easynet to try and get this sorted. Hopefully I'll post some good news soon!
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