123regonline

Hi there, 123-reg currently are not enforcing email quota with regards to the storage space held within a mailbox. Recently we have found at 123-reg some mailboxes that have been given to customers free of charge for up to several years. Rather than charging customers for the free period that they have had, we have wiped the historical backlog and reset the accounts moving forward. Customers were sent a warning notice in advance that the email quota (number of email addresses paid for compared to in use) for accounts is now in arrears, where the options are to pay for the mailboxes wanted or to delete unused mailboxes. If your email problem is not relating to the above, then please feel free to drop me an email directly (richard.winslow@123-reg.co.uk) and I will look at your case directly. I have worked very hard with 123-reg over the past few years to increase the levels of service that we offer our customers, as well as to improve the business processes in place. An example of this is that we have not back charged customers for the time they received the service for free, more so sent a warning first with options to action for the future. I am also monitoring, along with my colleagues in our service teams, forums like this to help understand any issues which we can influence and fix. All feedback is highly appreciated, so please feel free to pass on anything to me, whether relating to this thread or anything else with 123-reg. Thank you, Richard.