mork

I ask Yell to have some reviews to be take of as the company had got a bad review so the owner of the company got his girlfriend at the time and her children to use their email address and add reviews till the bad one was in page two so no one could see them. I told yell why they were fake and gave the information for them to see and see they were fake REPLY **********************************************************************Thank you for your e-mail, we hope to respond to your enquiry within 48 hours. Please remember you can make changes, update and administer your account using marketing.yell.com – login or register today. As a Yell customer you can manage your account quickly and easily. You can do the following online at a time that suits you: • Keep your contact details up-to-date via Your Profile • View your billing information and make payments • View and download statements and invoices • View payment schedules • View and amend your advertising* • Approve your Yellow Pages adverts before publication** • You will be able to view how your advertising is performing if you have taken advantage of one of Yell’s monitoring solutions * Yell.com & 118 24 7 adverts can be amended as many times as you require while your advert is live. NB Not all Yell products can be updated and not all via Yell Direct ** Yellow Pages adverts can be amended as many times as you require until the final amendment date. ****************************************************************** 5 DAYS LATER NOT 48 HOURS yell sent me back 5 days later a reply in wait for it not my name but the owners name (i know this as i know the person who is the owner of the company just it pissed me of what i could see what he was doing to hide a real review not a lie ) REPLY EMAIL ********************************************************************* Dear Mr. L^^*& P&^%$£*&*, Thank you for your email. I am sorry to hear of the problems you have encountered. Your email has now been passed to the relevant team and they will be in contact with you regarding this matter. Should you have any further queries please do not hesitate to call our Customer Service team on 0800 555 444. Kind Regards, Swapna Billa Customer Services Tel: 0800 555 444 service@yellgroup.com Manage your Yell advertising online at http://marketing.yell.com ********************************************************************* after another 5 days and no call or email and i could see nothing had been done i called back and said thank you for the person name bot that the data protection act come to mind here armed now with a name. I was told they there will look see if ip number is same as 4 reviews all same time same date posted on there for the review and if same ip number was used (where all reviews have same date time and they used there own names lol if same ip they will have them taken off line, 10 days later i made another online complaint as i did not get email or call back to say the outcome and the reviews were still there, i theni got a reply email with in 5 mins from my next complainant odd how first email has now changed and at 0300 i would think not like me yell staff would be at their desk but in bed and computers were now doing what they do. REPLY EMAIL AFTER NUMBER TWO COMPLAINT OH and yell had been woken up about this so were NOW ready ******************************************************************** Dear Sir/Madam, Thank you for your email. After investigating the review associated with your Yell.com listing I’m writing to inform you that we will not be removing this Review as the behaviour does not breach our Conditions of Use. We encourage our users to provide honest, accurate feedback of their experiences of the businesses they use. If they have had a bad experience they are welcome to use TrustedPlaces by Yell as a platform to discuss this. We also encourage the business owners to interact with their customers asking for positive feedback to put onto reviews section of Yell.com If you would like more information, you can see our Conditions of Use here – http://www.yell.com/legal/home.html And our business owner FAQs here - http://www.yell.com/...s/businessowner So now you see if you want to play about in the world of the web you need to be smart and yell are not smart but con men and it is all about money. So now let’s just say a classroom people all think right today we will pick on this company and lie about this company and we will all make a bad comment about this company and they will will never taken them off or if you get the same to put good reviews there what is the point of the reviews in the beginning if yell will not listen and take what you can show blatant fake good or bad reviews from a listing free or paid add on their site what is the point in having them there in the beginning but they there sales people can bull **** you into there web of lies how have good reviews help your company out but some one comes and put blatant good or bad they will stay there . MONEY MONEY WE GOT YOUR MONEY NOW F*(^ OFF AND HAVE A GOOD DAY YELL.COM