MandyNo12

Hi Exactly the same has happened to me only yesterday. They called me asking if I wanted to try it for 6-8 weeks. The rep even said to me, we will not be taking any bank details, so you won't be charged. Thats the only reason I went for it, lulled into a false sense of security that they didn't have my account details. At no point was 12 months ocntract discussed either. Again, he sent me through a dummy ad, to show me what it could look like, and quickly asked me to go straight to that page and sign it off. So I did. Not realising I had entered into a contract. I received an invoice for £960 yesterday and was shocked. When I called up customer services they just kept saying I signed the contract. I am not denying I did, but I was unfairly mis-led. I then spoke directly to the sales rep who said he said nothing of the sort about a free trial. I explained the situation to him again, at which point he said he got our wires crossed and that he would see what he could sort out with Customer Services. I called up again this morning and he told me that he will be sending them an email so that they could set up a direct debit payment scheme so I would not have to pay the full amount. I told him I even refuse to pay that. This matter he said, had to be dealt with with customer services. I then emailed him and copied in customer services saying I want this matte dealt with as I was mis-led and mis-sold, else I would go to head office. He replied back saying: "As per conversation, i am a bit confused as to how yesterday you mentioned that we seemed to of got our wires crossed and now you seem to imply I have mis lead and mis sold you, all the calls are recorded which is why I know I didn't mention and don't mention as there is no trial period. I have sent an email across to head office to give you a call today." I have also called up trading standards and they have given me two options: 1: Pay under protest. Then claim the money back from them 2: Send a recorded letter outlining in detail why you were mis-led and the all events. Also ask for telephone transcripts. I think I am going for option 2. Once I hear the transcripts I will know whether or not he mentioned anything about a 12 month contract or not. It all happened so fast, I feel like such an idiot for agreeing in the first place.