paul raun

Overview We are a small team of around 20 people, and I’ve created an email signature where the top section remains static while the bottom half can be updated as needed. The goal is to allow remote updates to the image and link without requiring each team member to manually change their signature. To achieve this, I’ve hosted the email banner image on our website server using a generic filename, so it can be replaced when updates are needed. Additionally, I’m using a Tiny CC link to manage redirections when necessary. Problem Despite updating the image on the web server, individual PCs and Macs are not displaying the new version. Outlook and Mail seem to be caching the old image, preventing it from refreshing automatically. I've tried several HTML attributes like moz-do-not-send="true" and nosend="1" to stop the image from embedding, but they don’t seem to be working. Question When setting up the signature in Outlook/Mail, we currently open the HTML file in a browser, select all, and paste it into the signature setup box. Could there be a more effective method? I've attached an example of one of the HTML files. Does anyone have a solution to prevent caching and ensure the updated image appears correctly? Thanks!

Outlook’s caching can be tricky to bypass. Try appending a query string to the image URL (e.g., `image.jpg?v=123`) and updating the version number when you change the image. Using a professional email signature solution like Signature 365 could also help streamline updates across all users.

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