webman

Hi there, I'm in almost exactly the same position as you. So I emailed them (as I waited 45 mins to go from position 53 to position 40 then hung up). I got an automated reply stating they wouldn't read my email as it didn't contain usernumber and PIN number. Eventually I found that on an old email. So I emailed them with that, and got an automated reply giving it a ref# and saying they would assign it to someone to look at.... 2 days later I've heard nothing. Oh except constant reminders to change all my email passwords or everyone is going to be locked out!! HOW? HOW? I can't get in to change them! Anyway, just called the helpdesk now, at 10.25pm UK time, and I'm offered queue position 55.... As soon as humanly possible I'm transferring all my hosting, including my reseller account, away from this bunch of total incompetents.... Good luck with yours!