So very very disappointed with these guys already. I was looking to migrate over 200 sites across from my Heart Internet and TSO Host came highly recommended, so started off by purchasing a reseller account to house all the smaller sites. The initial sales guy couldn't have been more helpful, but that's as good as it gets I'm afraid!
I purchase a reseller account, along with my 'free' domain name, only for the checkout to fail as my card was declined. Well that's weird, I'd just moved the money across to cover this purchase. Turns out the invoice was incorrect and was charging me, not only for the domain name, but additional VAT on the already VAT included cost of the reseller account! This happened not once, but twice!
I asked for this to be resolved, even to spoke to your 'UK based' support team (come on, they're not UK based now are they!) who was, quite frankly, very rude and couldn't be bothered with me! I end up with an £8.99 credit on the account, great, but the invoice is still for the incorrect amount, how do I pay the correct amount??
I raised a ticket, no response (again), so went and re-ordered (this time the invoice was correct...) the reseller package and asked for the original order to be cancelled (still waiting on this too). Took a few hours for the account details to be sent to me, only for the logins not to work or just kick me out each time I do manage to get in!
Seriously guys, WTF??
With this level of service, I'm better off staying at Heart!
So, further to the support team comment, where are the telephone support guys really based, here, or in Bulgaria?