In my terms of engagement, I tell my clients that the hosting is their responsibility.
This week one of my clients has failed to pay their hosting and had their site deleted.
I never keep backups of my clients' websites.
I doubt very much this client ever saw the terms of engagement.
What do you do in this situation? Do you keep backups of all your clients websites?
Have I cocked up by not calling their attention to the terms in the first place?
Thanks for any help.