[hiya]

hi, i am really a novice when it comes to web building, but i have a big question...i purchased a script from a company and they are trying to install it now. but i just received an email from them saying the following:

Hello
I have uploaded 2 files, on your ftp hosting account, however it seems that they are not in the right place. For example
http://www.mysite.com/robots.txt
this should generate some output, however the file is not found.
Can you please check and reply back, because I want to be sure where I upload the files.

now the problem is, i have no idea what im supposed to do or what he wants from me...what im supposed to check. and i let them know this but they are not responding yet, so i really want to try to get some information so i can help them! i created an ftp account for them and gave them a folder public_html/theirfolder so they only have access to this. i also set up mysql for them. but...im not really sure what i can do in this situation. any advice or suggestions of steps i can take or what i need to look for? thank you soooo much!

[pat24]

hiya, on 27 January 2012 - 05:24 PM, said:

hi, i am really a novice when it comes to web building, but i have a big question...i purchased a script from a company and they are trying to install it now. but i just received an email from them saying the following:

Hello
I have uploaded 2 files, on your ftp hosting account, however it seems that they are not in the right place. For example
http://www.mysite.com/robots.txt
this should generate some output, however the file is not found.
Can you please check and reply back, because I want to be sure where I upload the files.

now the problem is, i have no idea what im supposed to do or what he wants from me...what im supposed to check. and i let them know this but they are not responding yet, so i really want to try to get some information so i can help them! i created an ftp account for them and gave them a folder public_html/theirfolder so they only have access to this. i also set up mysql for them. but...im not really sure what i can do in this situation. any advice or suggestions of steps i can take or what i need to look for? thank you soooo much!

I would be very wary about allowing a third party to allow access to your ftp account details, I realise you have only given them access to a particular folder and this could be thew issue as regards the Mysql issue. Please PM me if you are unsure how to continue.

Pat