Heart Internet VPS Mail Servers

#1 Martin Greenwood

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Posted 20 January 2012 - 08:40 PM

Hi Guys

I switched my website and emails over to Heart Internet VPS from a managed VPS emails and everything and ever since i have my emails are playing up.

I have set them up on the new server and put the details they provided into my mac mail, iphone 4s and ipad 2 and get the same error on all three.. when downloading the mail from the server i get the mailserver domain.com is not responding when i use IMAP

i have switched it to mail.domain.com / domain.com and thee outgoing i have tried smtp.domain.com & mail.domain.com but i keep getting the same error. I have alo tried using SSL on them with the same errors.

POP seems to be OK but I need the functionality of IMAP

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Server details:

Operating system CentOS 6 & Plesk

CPU Cores 2 cores
RAM 2GB
HDD 50GB

#2 BlueDreamer

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Posted 20 January 2012 - 10:37 PM

Have you submitted a support ticket to Heart?

#3 Martin Greenwood

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Posted 21 January 2012 - 06:28 PM

Yes they advised me the cannot help as the VPS is sold as unmanaged...

#4 MH-Nick

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Posted 21 January 2012 - 06:52 PM

Is there a control panel on the VPS? What's one of the domains on the server?

#5 Martin Greenwood

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Posted 21 January 2012 - 06:55 PM

Yeah I chose to use plesk and one of the domains is naturalgleam.co.uk and also martin-Greenwood.co.uk

#6 Martin Greenwood

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Posted 22 January 2012 - 09:11 AM

Will it make a difference if I have the nameservers for all the domains set to heart internets default?

I had a thought that if I create independent nameservers for each domain then set the corresponding domains nameservers to the relevant ones this would then use the dns setting for the VPS...and thus in theory make the mail server work correct and not give me errors...

Does anyone else think this will work?

#7 AdvantageDigitalMedia

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Posted 31 January 2012 - 04:06 PM

Martin Greenwood, on 22 January 2012 - 09:11 AM, said:

I've never used a Heart Internet VPS server but have several of my own unmanaged dedicated servers so hopefully I can help.

Both of those domains have mail. prefixes setup for MX records, so I assume these are the domains you are using to connect with your mail client. What server software does the VPS come with, is it Plesk, cPanel etc or just a command line? Also have you actually registered the martin-greenwood.co.uk nameservers as proper nameservers for the server? If you haven't associated those nameservers correctly your DNS won't be functioning correctly.

The good news is both mail.martin-greenwood.co.uk and mail.naturalgleam.co.uk resolve and are functioning on the correct IMAP port (143).

Cheers