[Lovelock]

Hello, have been hosting my first website properly for about 6 months now and this is the first downtime ive had.

Are Uk cheapest poor for uptime or is it just unlucky?

[wesh.co.uk]

I would have said give them a call and ask, but see they dont have any telephone number :-( and their address is that of a LTD company formation business)

How much downtime have you had?

Its worth keeping in mind that every host has some downtime, occassionally, thats the nature of the beast when working with servers running 24/7..

What are the specs of the server your on?
Does it have redundant disk arrays, dual power supplies etc etc?

[Lovelock]

The thing is, their website is also down so cant really have a look and see whats happening.

Its been like it for about 7 hours so far.

I understand theres going to be downtime but didn't think this much :/

And i cant remember my server specs lol.

[wesh.co.uk]

When you say "Their website is down", what are you getting when trying to visit their website?
Looks like its all up and working from here...

[wesh.co.uk]

Whats your website? PM it to me if you want to keep it secret...

[Lovelock]

www.vinypenguin.co.uk

Im an just getting a safari cannot open page for both my website and also

www.uk-cheapest.co.uk

[wesh.co.uk]

Hmm, both work here... Did you choose to host your site in the USA?
Am wondering if they possibly have a block on your internet providers IP address for whatever reason, hence a telephone number is essential...

[wesh.co.uk]

Have you not tried any other web browser? Firefox has to be the most versatile...

[Lovelock]

Hmm how strange... dont think its in the usa.

Im new to webhosting so cant understand this one! Think you could have a look on the website and see if you can find a help email and number please? Thanks

[Lovelock]

Just tried, and i can access it via proxy.

How strange

[wesh.co.uk]

It is, its hosted in the US...

I already looked, and even their "Contact us" is the smallest thing on the website, hidden at the bottom with no phone number, and links to other sections to contact them instead... The term "Getting what you pay for" is starting to spring to mind..

Heres an idea...

1. Try a different browser
2. Try a free proxy like this one www.http://hidemyass.com to view and access their site, if they are not blocking proxies (Doubt it)

This post has been edited by wesh.co.uk: 07 November 2011 - 12:00 AM

[Lovelock]

This isnt looking good, i have tried to log into their help desk part, but it says my email is not recognised.

And i also cant send a ticket / email etc since their site says that the service is un available...

If i choose to move hosts, do i lose all of my database and SQL queries i have ran etc?

[wesh.co.uk]

Oh boy.... You shouldnt loose anything, depends on what contreol panel they use.. Do you have cpanel or plesk?

If its cpanel, then its easy to do a server-to-server transfer, takes only a few minutes, if its plesk, then you can simply export your database and download your files (Or somebody else can) and the re-upload to the new host... Takes less than an hour in most cases..

[Lovelock]

They use plesk.

If i say went with tech hosts, would they transfer the stuff for me?

[wesh.co.uk]

It looks like he is using UK2 network, and like our web hosting, using cpanel, not plesk, but can only call them during office hours....

What makes you want to choose them out of interest?

This post has been edited by zed: 07 November 2011 - 07:37 AM

[Lovelock]

Was just an example really

Turns out... all i had to do was reset my router...

See if they ban it again though i guess.

Thanks for all your help though!

[wesh.co.uk]

Figured as much from when you said you could access it all via a proxy..
Wonder what caused that then, as something malicious would have to be trying to hit their network hard to trigger a block at network level and not server level...

Ask them if they have your IP blacklisted, or any IP's from your provider..