Gibson, on 22 May 2012 - 03:11 PM, said:
Although your post in itself seems a little spammy, you raise a point here which I'd like to ask about:
When we use builders or car mechanics, we get an "estimate" rather than a quote. How come in our trade we have to give a quote and then stick to it, even if the job presents unforseen technical problems?
Take your car to a garage, and if they find they have to do loads of extra stuff to achieve your job, they will notify you of an increase in "estimate". The point being that, just like in our trade, we can't always know what's involved fully in a job until we actually get halfway through it.
So my question is : In our trade, do you think we'd be better off giving "estimates" rather than "quotes", to avoid landing ourselves with some ringer that hardly pays? A note at the bottom of our proposal maybe to state that estimates could vary by "up to 20%" etc. depending on unforseen technical problems?
I know usually we talk about building these in to the quote, but surely this makes the quote higher than it should be? What if there aren't any problems, do we then give the client a discount? Also, if we quote too high, the client doesn't want to use us.
Thoughts?
First off, sorry about the spam thing. I'm a little new here, and never realized it would be a huge deal to post some links to my site so that a'll can see the kind of work I do.
Truth is, that's a great argument. Why should we be any different, and I agree. The only difference I see is when my car breaks down, and I know **** about fixing cars, I am twisted to go to a mechanic. we are not buying something, or having something made for us, instead we are having something repaired. The mechanic begins to look, gives you a rough estimate, and somehow always manages to come back with some major extras, at least in NYC.
Here we are professional designers and developers. A client expects us to go through all the options, ideas, plans, etc. We explain the technical sides to the best of our ability, and then we move towards sealing the deal. Granted, clients can change their minds, but the gist is that they expect us to complete their plan.
However, many of my friends do insert into the contract a hourly rate for any extras, which does not fall into the scope. In this case, it becomes more like an estimate than a contractual quote.
But I guess you are right, and this doesn't really answer your question.