Jump to content


Photo

How do you communicate with potential clients, customers?


  • Please log in to reply
12 replies to this topic

#1 jay76

jay76

    Advanced Member

  • Members
  • PipPipPip
  • 267 posts

Posted 26 June 2011 - 09:03 PM

Just out of interest how do you web designers communicate with your customers / clients?

Is this by phone, email, live chat or in person?

Just curious to know, also do you reply within a reasonable time scale to keep the customer client happy or take a long time to reply, how long would you leave it before replying max?

Just interested to know how you guys treat customers and potential clients ... what makes you stand out from the rest.

cheers


#2 pandad

pandad

    Web Guru

  • Privileged
  • PipPipPipPipPip
  • 1,656 posts
  • Gender:Not Telling
  • Experience:Nothing
  • Area of Expertise:Nothing

Posted 26 June 2011 - 09:32 PM

Phone > Face 2 Face > Phone & Email... till project done.

Face 2 Face if needed at end and or mid project

If customer gets in touch I try to reply within 2 hours weekends MY time. After 530pm ill reply but I don't always feel a need to as again its all about work / life.

I give out contracts, time scales based on experience are normally correct. Basically don't dick them about and they come back


#3 MikeChipshop

MikeChipshop

    Small but imperfectly formed

  • Privileged
  • PipPipPipPipPipPip
  • 8,804 posts
  • Gender:Male
  • Experience:Nothing
  • Area of Expertise:Designer

Posted 26 June 2011 - 09:39 PM

Email/Phone > Face to face (not always possible) > email > Phone. (IM for instant client gratification :p)

I like to talk to them face to face as it's a much better way to gauge what they actually want (and whether they're going to p*** you around) and it's much better manners to talk to a human. Of course this isn't always possible, in which case get on the old blower :p


#4 PhilipMClifton

PhilipMClifton

    Dedicated Member

  • Members
  • PipPip
  • 209 posts
  • Gender:Male
  • Location:Cambridge
  • Experience:Advanced
  • Area of Expertise:Designer/Coder

Posted 26 June 2011 - 10:14 PM

brick through a window with a note.


#5 Ste Hughes

Ste Hughes

    Obviously Jesus

  • Privileged
  • PipPipPipPip
  • 898 posts
  • Gender:Male
  • Experience:Advanced
  • Area of Expertise:SEO

Posted 26 June 2011 - 10:42 PM

mainly email or skype - face to face if they are local and it could actually benefit but I hate meetings I like working in my pyjamas or boxers


#6 roothost

roothost

    Is there anybody alivvvvveee out there?

  • Privileged
  • PipPipPipPipPip
  • 1,888 posts
  • Gender:Male
  • Location:Lewes, East Sussex
  • Experience:Advanced
  • Area of Expertise:Entrepreneur

Posted 26 June 2011 - 10:45 PM

brick through a window with a note.


Horses head on pillow? Ear in a box? Oh, hold on, that's my day job..............anyways! :unsure:


#7 neverminder

neverminder

    Dedicated Member

  • Members
  • PipPip
  • 150 posts
  • Gender:Male
  • Experience:Nothing
  • Area of Expertise:Nothing

Posted 26 June 2011 - 11:23 PM

Wait a minute... you have to communicate with them? Dammit, so that's what I was doing wrong... Gonna have to break radio silence.


#8 pandad

pandad

    Web Guru

  • Privileged
  • PipPipPipPipPip
  • 1,656 posts
  • Gender:Not Telling
  • Experience:Nothing
  • Area of Expertise:Nothing

Posted 27 June 2011 - 06:02 AM

I tend to drive and meet any client that isnt not a design only job, I've even been flown to america once


#9 jay76

jay76

    Advanced Member

  • Members
  • PipPipPip
  • 267 posts

Posted 27 June 2011 - 12:44 PM

some good replies, I had to laugh at the brick with a note, classic! I reckon you are old enough to remember knock on ginger lol

working in pj's or boxers, that is the way to do it

It seems like most guys are keen to keep communication at the top level and respond quickly, skype IM is defo a must.

I think the worst I have had is trying to communicate with a guy who would ignore emails for days and then just not bother to reply, and even pick up the phone and not speak.... this is a guy who promised to do some work but for what ever reason could not be bothered to communicate ... I think he had a screw loose though or was into playing games.

Keep up the good work to all of you who communicate well with your potential / current customers, it will pay off in the end and you will get the word spread about for good reasons.


#10 Rclark

Rclark

    Forum Newcomer

  • Members
  • Pip
  • 5 posts
  • Gender:Male
  • Location:Victoria
  • Experience:Web Guru
  • Area of Expertise:SEO

Posted 29 June 2011 - 07:18 PM

Face-to-face if they're local; if not, Telephone, Skype, and Email.
Diversify! :lol:


#11 Giraffic

Giraffic

    Dedicated Member

  • Members
  • PipPip
  • 150 posts
  • Gender:Female
  • Location:Bromsgrove
  • Experience:Intermediate
  • Area of Expertise:Designer/Coder

Posted 29 June 2011 - 07:51 PM

Face to face for the initial meeting where possible, phone/email during project and face to face for handover :)


#12 eCentury Website Design

eCentury Website Design

    Forum Newcomer

  • Members
  • Pip
  • 6 posts
  • Gender:Male
  • Location:Birmingham, West Midlands
  • Experience:Web Guru
  • Area of Expertise:Web Developer

Posted 30 June 2011 - 08:24 AM

Always face to face for me if possible. Find it adds so much more trust and the relationship lasts longer.


#13 expo09

expo09

    Forum Newcomer

  • Members
  • Pip
  • 9 posts

Posted 30 June 2011 - 10:56 AM

It depends on what needs to be discussed. But it's telephone, email and face-to-face meetings. We are trying to do more video conferencing as it saves on travel time and costs (meaning it doesn't take a whole day for a one hour meeting) but a lot of clients prefer a good old fashioned meeting.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users