Email addresses for clients

#1 mrchristoph

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Posted 08 March 2010 - 02:53 PM

Sorry for another topic:

I know how to set up e-mail addresses e.g. info@mywebsite.co.uk - but what is the best thing for the clients to use to access these e-mails?

Is forwarding to their hotmail (or whatever) the best thing to do? If thats the case is there any way to use their hotmail account to send e-mails via the website address? The other options are the horde or whatever comes with the hosting which has always looked a bit dodge, or to synchronize with Outlook, which just seems difficult, and in my experience takes ages to receive the e-mails!

Thanks

#2 tbomedia

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Posted 08 March 2010 - 02:59 PM

Getting a reply from a hotmail address never looks great for a business, so avoid the forwarder option.

Setup a standard POP or IMAP mailbox, and then configure the email client (EG; Outlook) to collect the mail. A very simple process that should take no longer than 10minutes.

Here are my guides on how to do that;
http://www.tbomedia....knowledge-base/

Webmail is also an option once you have the mailbox setup.

Hope that helps? Get back to me with any questions if not.

#3 mrchristoph

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Posted 08 March 2010 - 03:16 PM

But wouldn't this be up to the client to configure Outlook at their end? I can see this causing all sorts of problems with lots of 'its not working!' e-mails being received - you know what the general public are like with technical things like this

#4 tbomedia

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Posted 08 March 2010 - 03:52 PM

Yes, the user (or you) would have to setup the account on the machine. Why don't you ring them and talk them through it? Its pretty straight forward, even for the biggest technophobics!

#5 chtyrone

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Posted 08 March 2010 - 04:07 PM

or use a remote control process like logmein free.

#6 Boneio

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Posted 08 March 2010 - 08:47 PM

If you can convince (or help!) the client to set up a Gmail account, you can set it up to access numerous external POP3 email addresses.

Gmail will also send from those addresses, so you get the nice webmail interface all round. If you can get access to the gmail account you can also do all the setup for them and talk them through sending and receiving, so it could be better for non-technical users than Outlook.

This is only useful if the hosting provider's webmail isn't up to scratch - most are perfectly suitable for the majority of users.